Emergency Dispatcher & Telecommunicator Trainee

911 Emergency Communications; Santa Clara Pueblo (NM); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Training programs

Job summary

911 Emergency Communications in Santa Clara, NM invites applicants to Dispatcher Trainee or Telecommunicator Trainee roles. These positions provide a structured entry into emergency communications, with training under experienced instructors to learn call-taking, incident documentation, and radio procedures.

Successful completion of training, required certifications, and agency performance standards lead to expanded duties, including handling calls, typing, and supporting emergency response

Qualifications

• Basic computer skills, clear communication and accurate typing are expected.
• Willingness to receive feedback and follow training guidance.
• Candidates may be assessed on required competencies during the vacancy process.

Responsibilities

• Learn emergency call-taking procedures and terminology.
• Practice confirming locations and gathering incident details.
• Develop typing and computer-aided dispatch skills.
• Study service-area geography, maps, and jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments, coaching, and training milestones.
• Adhere to confidentiality, security, and professional conduct.

Skills

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Santa Clara, NM invites applicants to Dispatcher Trainee or Telecommunicator Trainee roles. These positions provide a structured entry into emergency communications, with training under experienced instructors to learn call-taking, incident documentation, and radio procedures.

Successful completion of training, required certifications, and agency performance standards lead to expanded duties, including handling calls, typing, and supporting emergency response