Emergency Dispatcher Trainee — Launch Public Safety Career

911 Emergency Communications; Overland Park (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

911 Emergency Communications seeks Dispatcher Trainee and Telecommunicator Trainee candidates for Sabana Seca, PR. Trainees will learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Training combines classroom instruction, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime as skills progress.

Qualifications

• A high school diploma or recognized equivalent is required.
• Basic computer skills and clear communication are essential.
• Experience in customer service or telephone-based roles may help.

Responsibilities

• Learn emergency call-taking procedures and terminology.
• Document incidents accurately and gather essential details.
• Develop CAD and radio procedures through supervised training.
• Support operations and monitoring of unit status.
• Complete assessments and training milestones.

Skills

Typing accuracy

Effective communication

Customer service basics

Teamwork

Education

High school diploma or equivalent

Tools

Computer-Aided Dispatch (CAD)

Job description

911 Emergency Communications seeks Dispatcher Trainee and Telecommunicator Trainee candidates for Sabana Seca, PR. Trainees will learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Training combines classroom instruction, simulations, and supervised console assignments, with schedules that may include nights, weekends, holidays, and overtime as skills progress.