Emergency Dispatcher: Calm under pressure, Overtime Perks

Emergency Telecommunicator Services; Evansville (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

Emergency Telecommunicator Services is seeking an 911 Dispatcher in a fixed location to receive and triage emergency and nonemergency calls, confirm details, and coordinate with police, fire, or medical responders. The role requires calm communication, accurate documentation, and adherence to agency procedures.

We value precise information gathering, calm multitasking, and strict confidentiality. The position may involve overnight shifts and overtime, with eligibility for standard benefits and

Qualifications

• High school diploma or GED commonly required for entry.
• Strong typing and listening skills are essential.
• Clear speech and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking an 911 Dispatcher in a fixed location to receive and triage emergency and nonemergency calls, confirm details, and coordinate with police, fire, or medical responders. The role requires calm communication, accurate documentation, and adherence to agency procedures.

We value precise information gathering, calm multitasking, and strict confidentiality. The position may involve overnight shifts and overtime, with eligibility for standard benefits and