Calm-Impact 911 Dispatcher — Overtime & Benefits

Emergency Telecommunicator Services; Saint Francis (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services seeks skilled 911 emergency dispatchers to connect callers with police, fire, or medical resources according to agency procedures.

The role requires calm communication, accurate information gathering, and the ability to manage multiple systems while relaying information to responders. Training and certifications may be required by the hiring agency.

Qualifications

• High school diploma or equivalency commonly required.
• Some agencies recruit entry-level applicants, others require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services seeks skilled 911 emergency dispatchers to connect callers with police, fire, or medical resources according to agency procedures.

The role requires calm communication, accurate information gathering, and the ability to manage multiple systems while relaying information to responders. Training and certifications may be required by the hiring agency.