Emergency Dispatcher — Calm, Precise Lifesaving Calls

911 Emergency Communications; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is seeking qualified dispatchers for Clinton, PA. If you excel at calm, precise communication under pressure, you could join the public safety team that coordinates police, fire, and EMS responses.

Responsibilities include answering calls, confirming locations, entering data into CAD systems, and relaying information to responders. Some agencies require testing, background checks, and telecommunicator certifications.

Qualifications

• High school diploma or GED commonly required.
• Typing accuracy and listening skills are essential.
• Ability to organize information and work under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High school diploma or GED

Job description

911 Emergency Communications is seeking qualified dispatchers for Clinton, PA. If you excel at calm, precise communication under pressure, you could join the public safety team that coordinates police, fire, and EMS responses.

Responsibilities include answering calls, confirming locations, entering data into CAD systems, and relaying information to responders. Some agencies require testing, background checks, and telecommunicator certifications.