911 Emergency Dispatcher — Calm, Precise Responding

911 Emergency Communications; Port Washington (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications is seeking a dedicated dispatcher to connect callers in urgent need with the appropriate public safety responders in Roscoe, PA. The role involves receiving emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS resources per agency procedures.

The position requires calm communication, careful attention, accurate information relay, and the ability to multitask across radio and computer systems.

Qualifications

• High school diploma or recognized equivalent required.
• Some agencies recruit entry-level applicants; others require testing, experience or certifications.
• Typing accuracy, active listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Multitasking

Computer proficiency

Education

High school diploma

Job description

911 Emergency Communications is seeking a dedicated dispatcher to connect callers in urgent need with the appropriate public safety responders in Roscoe, PA. The role involves receiving emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS resources per agency procedures.

The position requires calm communication, careful attention, accurate information relay, and the ability to multitask across radio and computer systems.