Emergency Medical Dispatcher — Critical Communications Specialist

911 Emergency Communications; Clinton (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Clinton, MN is seeking Emergency Medical Dispatchers to handle urgent medical calls from the public. You will collect patient and incident details, establish response priorities, and support coordination of EMS resources.

Training and certification requirements vary by vacancy. Roles may include issuing approved instructions before responders arrive, following medical dispatch protocols, and maintaining patient confidentiality while working in a continuous EMS

Qualifications

• High school diploma or GED is commonly required.
• CPR certification and/or EMS dispatcher certification may be required.
• EMT or paramedic credentials are not universal requirements; verify vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority using the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Excellent communication

Calm under pressure

Multitasking

Education

High school diploma or GED

EMS dispatcher certification (preferred)

Job description

911 Emergency Communications in Clinton, MN is seeking Emergency Medical Dispatchers to handle urgent medical calls from the public. You will collect patient and incident details, establish response priorities, and support coordination of EMS resources.

Training and certification requirements vary by vacancy. Roles may include issuing approved instructions before responders arrive, following medical dispatch protocols, and maintaining patient confidentiality while working in a continuous EMS