Emergency Dispatcher — Calm, High-Stakes 911 Operator

Emergency Telecommunicator Services; Kingsley (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services seeks a dedicated 911 Emergency Dispatcher for Plymouth, WA, coordinating urgent calls with police, fire, or medical responders. You will verify locations, gather data, and manage multiple communications to ensure rapid, accurate responses.

The role emphasizes calm, precise communication, adherence to procedures, and timely entry of information into dispatch systems, with expectations of shift work and overtime on occasion.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Strong typing, listening, and communication under pressure are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and questions.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic; update as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services seeks a dedicated 911 Emergency Dispatcher for Plymouth, WA, coordinating urgent calls with police, fire, or medical responders. You will verify locations, gather data, and manage multiple communications to ensure rapid, accurate responses.

The role emphasizes calm, precise communication, adherence to procedures, and timely entry of information into dispatch systems, with expectations of shift work and overtime on occasion.