911 Emergency Dispatcher — Calm, Critical Response

County Emergency Communications; Port Gamble (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

County Emergency Communications in Port Gamble, WA seeks a 911 Emergency Dispatcher to connect callers with responders. You’ll verify locations, relay details, and coordinate police, fire, or EMS using multiple systems.

The role demands calm communication, attention to changing information, and the ability to handle urgent cases under pressure. Training, overtime, and rotating shifts are typical in this public safety environment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry level applicants or require certifications.
• Typing, listening, clear speech and organizing information under pressure are useful.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Tools

Computer-aided dispatch

Job description

County Emergency Communications in Port Gamble, WA seeks a 911 Emergency Dispatcher to connect callers with responders. You’ll verify locations, relay details, and coordinate police, fire, or EMS using multiple systems.

The role demands calm communication, attention to changing information, and the ability to handle urgent cases under pressure. Training, overtime, and rotating shifts are typical in this public safety environment.