Calm 911 Dispatcher — Critical Emergency Communications

Emergency Telecommunicator Services; Marquette (MI); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Résumé du poste

Emergency Telecommunicator Services in Michigan seeks a 911 Emergency Dispatcher to handle urgent calls, confirm locations, and coordinate police, fire, or EMS resources. You will operate multiple systems and maintain calm, accurate communication under pressure.

The role involves shift work, background checks, and training requirements as determined by the hiring agency. Strong listening and typing skills are essential for success in this high-stakes environment.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; testing scores may apply.
• Typing speed, listening, and clear speech preferred.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Multitasking

Calm under pressure

Formation

High school diploma or equivalent

Description du poste

Emergency Telecommunicator Services in Michigan seeks a 911 Emergency Dispatcher to handle urgent calls, confirm locations, and coordinate police, fire, or EMS resources. You will operate multiple systems and maintain calm, accurate communication under pressure.

The role involves shift work, background checks, and training requirements as determined by the hiring agency. Strong listening and typing skills are essential for success in this high-stakes environment.