Emergency Dispatcher — Calm, Critical 24/7 Response

County Emergency Communications; Staunton (IL); Vor Ort; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement benefits

Paid leave

Professional training

Zusammenfassung

County Emergency Communications in Staunton, IL is seeking 911 dispatchers to connect calls with police, fire, and EMS. You will gather information, confirm locations, and coordinate responders while monitoring multiple radio and computer systems.

The role requires calm communication, accurate record-keeping, and adherence to agency procedures. A high school diploma is commonly required; testing, background checks, and certifications may apply.

Qualifikationen

• High school diploma or GED commonly required.
• Calm under pressure with good listening and communication.
• Ability to enter data accurately and maintain records.
• Familiarity with dispatch procedures and confidentiality.

Aufgaben

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using standard questions and procedures.
• Enter incident information into CAD and related systems.
• Dispatch appropriate responders as assigned.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Kenntnisse

Active listening

Clear speech

Accurate typing

Organizational skills

Ausbildung

High school diploma or GED

Tools

Computer-Aided Dispatch

Radio/communication systems

Jobbeschreibung

County Emergency Communications in Staunton, IL is seeking 911 dispatchers to connect calls with police, fire, and EMS. You will gather information, confirm locations, and coordinate responders while monitoring multiple radio and computer systems.

The role requires calm communication, accurate record-keeping, and adherence to agency procedures. A high school diploma is commonly required; testing, background checks, and certifications may apply.