911 Emergency Dispatcher — Calm, Critical-Response Operator

County Emergency Communications; Stillman Valley (IL); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

County Emergency Communications in Stillman Valley, IL is seeking 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and non-emergency calls, verify locations, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, attention, and the ability to work with multiple systems. Overtime, weekends, and variable shifts may be required while adhering to training and certification requirements.

Formación

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Conocimientos

Active listening

Accurate typing

Clear speech

Basic computer skills

Organizational skills

Educación

High school diploma

Descripción del empleo

County Emergency Communications in Stillman Valley, IL is seeking 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and non-emergency calls, verify locations, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, attention, and the ability to work with multiple systems. Overtime, weekends, and variable shifts may be required while adhering to training and certification requirements.