911 Emergency Dispatcher — Calm, Critical-Response Operator

County Emergency Communications; Martinsville (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Martinsville, IL, is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, gather essential information, verify locations, and coordinate police, fire, or medical resources per agency procedures.

This role requires calm communication, strong typing, active listening, and the ability to manage multiple systems.

Qualifications

• High school diploma or GED required; some agencies may require experience.
• Strong typing, listening, and communication under pressure.
• Ability to follow procedures and verify incident details.

Responsibilities

• Answer emergency and nonemergency calls within service area
• Confirm addresses and contact information
• Assess call priority using approved questions
• Enter incident details in computer-aided dispatch (CAD) systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update responders
• Provide caller instructions within training
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High School Diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Martinsville, IL, is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, gather essential information, verify locations, and coordinate police, fire, or medical resources per agency procedures.

This role requires calm communication, strong typing, active listening, and the ability to manage multiple systems.