911 Emergency Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; Champaign (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Retirement benefits

Job summary

County Emergency Communications in Champaign, IL seeks an emergency dispatcher to connect callers with responders, confirm incident details, and coordinate resources across police, fire, and medical services. The role requires calm communication, precise information handling, and the ability to manage multiple systems under pressure.

Responsibilities include taking calls, verifying locations, and entering data into dispatch software while maintaining confidential information and switching

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing speed

Clear speech

Computer literacy

Education

High school diploma or GED

Job description

County Emergency Communications in Champaign, IL seeks an emergency dispatcher to connect callers with responders, confirm incident details, and coordinate resources across police, fire, and medical services. The role requires calm communication, precise information handling, and the ability to manage multiple systems under pressure.

Responsibilities include taking calls, verifying locations, and entering data into dispatch software while maintaining confidential information and switching