Emergency Dispatch Trainee: Learn 911 Ops

911 Emergency Communications; Poquonock Bridge (CT); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications is seeking trainees to enter a structured program in Poquonock, CT, to learn emergency call-taking and dispatch. You will receive classroom instruction, simulations, and supervised console assignments while preparing for night or weekend shifts as needed.

The role emphasizes accurate typing, clear communication, and confidentiality, with potential progression to full dispatcher duties after training milestones are met.

Qualifications

• High school diploma or equivalent required; trainee positions may require no prior dispatch experience.
• Basic computer skills, clear communication, accurate typing, willingness to improve.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing speed

Clear communication

Customer service

Computer literacy

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking trainees to enter a structured program in Poquonock, CT, to learn emergency call-taking and dispatch. You will receive classroom instruction, simulations, and supervised console assignments while preparing for night or weekend shifts as needed.

The role emphasizes accurate typing, clear communication, and confidentiality, with potential progression to full dispatcher duties after training milestones are met.