Emergency Communications Dispatcher Trainee

911 Emergency Communications; Putnam (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Oneco, CT, is offering Dispatcher Trainee/Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Training may include classroom instruction, simulations, and supervised console work, with shifts that may include nights, weekends, and overtime. Applicants typically need a high school diploma and basic computer skills; no prior dispatch experience is

Qualifications

• High school diploma or equivalent commonly required.
• Trainee positions are often intended for applicants without dispatch experience.
• Willingness to receive feedback and training.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Clear communication

Typing speed

Basic computer skills

Willingness to learn

Education

High School Diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications in Oneco, CT, is offering Dispatcher Trainee/Telecommunicator Trainee opportunities. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Training may include classroom instruction, simulations, and supervised console work, with shifts that may include nights, weekends, and overtime. Applicants typically need a high school diploma and basic computer skills; no prior dispatch experience is