Emergency Dispatch Trainee — Start in Public Safety

911 Emergency Communications; Wallingford (CT); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Insurance benefits

Paid leave

Employer-provided training

Retirement benefits

Job summary

911 Emergency Communications in Central Village, CT seeks Dispatcher Trainee and Telecommunicator Trainee roles to introduce you to emergency communications. Trainees learn call-taking, incident documentation, and use of CAD and radio systems under supervision.

The program progresses with training milestones, possible night/weekend shifts, and prerequisites such as a high school diploma and basic computer skills.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback are expected.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.

Skills

Typing

Communication

RADIO procedures

Geography

Education

High school diploma

Tools

CAD software

Job description

911 Emergency Communications in Central Village, CT seeks Dispatcher Trainee and Telecommunicator Trainee roles to introduce you to emergency communications. Trainees learn call-taking, incident documentation, and use of CAD and radio systems under supervision.

The program progresses with training milestones, possible night/weekend shifts, and prerequisites such as a high school diploma and basic computer skills.