Emergency Dispatch Trainee — Paid Training & Growth Path

911 Emergency Communications; Middlefield (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Middlefield, CT offers Dispatcher Trainee and Telecommunicator Trainee opportunities that provide structured training to receive calls, document incidents, and operate dispatch systems.

Trainees learn under instructors, progress with certification, and may work nights, weekends, holidays, and overtime as training milestones are met; completion expectations include confidentiality and professional conduct.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Basic computer skills, clear communication, and accurate typing are expected.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Communication

Basic computer skills

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Middlefield, CT offers Dispatcher Trainee and Telecommunicator Trainee opportunities that provide structured training to receive calls, document incidents, and operate dispatch systems.

Trainees learn under instructors, progress with certification, and may work nights, weekends, holidays, and overtime as training milestones are met; completion expectations include confidentiality and professional conduct.