Emergency Communications Trainee: Start a Critical Dispatch Career

Emergency Telecommunicator Services; New London (CT); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services seeks Dispatcher Trainee and Telecommunicator Trainee in Stonington, CT. The program provides structured instruction under qualified instructors to learn call-taking, incident documentation, and radio/dispatch operations.

Training combines classroom instruction, simulations, and supervised console work, with schedules that may include nights, weekends, holidays, and overtime as trainees progress and meet certification and employer standards.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions may be intended for applicants without dispatch experience.
• Basic computer skills and clear communication are expected.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Communication

Computer skills

Customer service

Feedback receptiveness

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services seeks Dispatcher Trainee and Telecommunicator Trainee in Stonington, CT. The program provides structured instruction under qualified instructors to learn call-taking, incident documentation, and radio/dispatch operations.

Training combines classroom instruction, simulations, and supervised console work, with schedules that may include nights, weekends, holidays, and overtime as trainees progress and meet certification and employer standards.