Emergency Dispatch Trainee: Learn 911 Communications

911 Emergency Communications; Buffalo Grove (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Buffalo Grove is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive classroom instruction, simulations, and supervised console assignments while learning to receive calls, document incidents, and operate dispatch systems.

As training progresses, duties expand; completion of assessments and certifications may be required. The program emphasizes confidentiality, professionalism, and preparedness, with training schedules that may

Qualifications

• High school diploma or recognized equivalent.
• Basic computer skills and accurate typing.
• Clear communication and willingness to receive feedback.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Communication

Customer service

Clear communication

Education

High school diploma

Job description

911 Emergency Communications in Buffalo Grove is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive classroom instruction, simulations, and supervised console assignments while learning to receive calls, document incidents, and operate dispatch systems.

As training progresses, duties expand; completion of assessments and certifications may be required. The program emphasizes confidentiality, professionalism, and preparedness, with training schedules that may