Emergency Dispatcher & Telecommunicator Trainee

911 Emergency Communications; Town of Grantsburg (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Grantsburg is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees will learn call-taking, incident documentation, and how to operate communications systems under supervision.

As training progresses, responsibilities expand and performance-driven milestones determine advancement. Classroom, simulations, and supervised console work are part of the program, with possible nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Trainee positions may be for applicants without dispatch experience.
• Basic computer skills and clear communication are expected.
• Accurate typing and willingness to receive feedback are important.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and CAD skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.

Skills

Typing

Communication

Computer literacy

Education

High school diploma or GED

Tools

Computer-Aided Dispatch (CAD)

Job description

911 Emergency Communications in Grantsburg is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees will learn call-taking, incident documentation, and how to operate communications systems under supervision.

As training progresses, responsibilities expand and performance-driven milestones determine advancement. Classroom, simulations, and supervised console work are part of the program, with possible nights, weekends, holidays, and overtime.