Emergency Dispatch Trainee: Start in Public Safety

911 Emergency Communications; Aurora (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance

Retirement plan

Paid leave

Training provided

Job summary

911 Emergency Communications in Sugar Grove, IL, invites applicants to join as Dispatcher Trainee or Telecommunicator Trainee. These programs provide structured training to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console work, with shifts possibly including nights, weekends, holidays, and overtime as competencies are achieved.

Qualifications

• High school diploma or equivalent required.
• Trainee positions for applicants with no prior dispatch experience.
• Basic computer skills and clear communication.
• Willingness to learn and receive feedback.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Computer skills

Customer service

Education

High School Diploma or equivalent

Job description

911 Emergency Communications in Sugar Grove, IL, invites applicants to join as Dispatcher Trainee or Telecommunicator Trainee. These programs provide structured training to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Training may include classroom instruction, simulations, and supervised console work, with shifts possibly including nights, weekends, holidays, and overtime as competencies are achieved.