Emergency Dispatch Trainee: Telecommunicator Path

911 Emergency Communications; Hopper (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Henderson, IL, offers Dispatcher Trainee and Telecommunicator Trainee opportunities that introduce you to emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations, under instructor supervision.

Training combines classroom instruction, simulations, and supervised console assignments; schedules may include nights, weekends, holidays, and overtime as you progress toward

Qualifications

• High school diploma or equivalent is commonly required.
• Trainee positions are intended for applicants without previous dispatch experience.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback are desirable.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Typing

Computer skills

Education

High school diploma

Job description

911 Emergency Communications in Henderson, IL, offers Dispatcher Trainee and Telecommunicator Trainee opportunities that introduce you to emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations, under instructor supervision.

Training combines classroom instruction, simulations, and supervised console assignments; schedules may include nights, weekends, holidays, and overtime as you progress toward