Emergency Dispatch Trainee - Learn 911 Communications

911 Emergency Communications; City of Glens Falls (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Training provided

Job summary

911 Emergency Communications in Glen Falls, NY invites applications for Dispatcher Trainee and Telecommunicator Trainee positions. This structured program introduces you to emergency call-taking, incident documentation, and the operation of communications systems under supervision to prepare for frontline roles.

Applicants should expect rotations through call-taking, dispatch consoles, and field communications, gaining practical experience in prioritizing incidents and coordinating with

Qualifications

• A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback. Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Clear communication

Typing accuracy

Basic computer skills

Willingness to receive feedback

Education

High school diploma

Job description

911 Emergency Communications in Glen Falls, NY invites applications for Dispatcher Trainee and Telecommunicator Trainee positions. This structured program introduces you to emergency call-taking, incident documentation, and the operation of communications systems under supervision to prepare for frontline roles.

Applicants should expect rotations through call-taking, dispatch consoles, and field communications, gaining practical experience in prioritizing incidents and coordinating with