Emergency Dispatch Coordinator - Ambulance & Transport

American Medical Response, Inc.; Orlando (FL); Presencial; USD 21 000 - 31 000; Tempo integral

Resumo da oferta

American Medical Response, Inc. in Orlando, FL is seeking a dedicated Dispatcher for a full-time position.

You will respond to emergency and non-emergency calls for ambulance and transportation services, assign and route requests, and communicate clearly to support customers and providers. Responsibilities include monitoring calls and emails, scheduling and routing, documenting communications, and coordinating with health and safety teams.

Qualificações

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Responsabilidades

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escape issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Conhecimentos

Dispatch experience

Customer service

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

American Medical Response, Inc. in Orlando, FL is seeking a dedicated Dispatcher for a full-time position.

You will respond to emergency and non-emergency calls for ambulance and transportation services, assign and route requests, and communicate clearly to support customers and providers. Responsibilities include monitoring calls and emails, scheduling and routing, documenting communications, and coordinating with health and safety teams.