Full-Time Emergency Dispatch Specialist

American Medical Response, Inc.; Pompano Beach (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

American Medical Response, Inc. in Pompano Beach, FL is seeking a motivated Dispatcher to answer emergency and non-emergency calls for ambulance and transportation services.

The role involves assigning and routing requests and maintaining clear communication to ensure quality support for providers and facilities. Ideal candidates have a high school diploma or GED and some experience in dispatch or customer service.

Qualifications

• High school diploma or GED is required.
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Monitor and respond to calls and emails using the system to deliver excellent customer support to providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escalate issues.
• Communicate trip data including confirmations, routing time, issues and performance.
• Collaborate professionally with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Skills

Customer service

Dispatch experience

Communication

Education

High school diploma or GED

Job description

American Medical Response, Inc. in Pompano Beach, FL is seeking a motivated Dispatcher to answer emergency and non-emergency calls for ambulance and transportation services.

The role involves assigning and routing requests and maintaining clear communication to ensure quality support for providers and facilities. Ideal candidates have a high school diploma or GED and some experience in dispatch or customer service.