Associate Call Taker - Located in Medley, FL

American Medical Response; Medley (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

American Medical Response, Inc. in Medley, FL is seeking a Dispatcher to handle emergency and non-emergency calls for ambulance and transportation services.

This full-time position involves assigning and routing transportation requests and clear communication to ensure quality support and care to our customers. Responsibilities include monitoring calls and emails, scheduling and routing requests, documenting communications, and collaborating with health and public safety personnel.

Qualifications

• High school diploma or GED is required.
• Prior dispatch or customer service experience preferred.
• Strong communication and documentation skills.

Responsibilities

• Dispatchers will monitor and respond to calls and emails using the established system to deliver excellent customer support to providers, facilities and members.
• Use methods to schedule, assign, review and route transportation requests.
• Document communications following protocols and identify issues as necessary.
• Communicate trip data including confirmations, routing time, issues and performance.
• Collaborate professionally with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Skills

Customer service experience

Dispatch experience

Education

High school education or GED

Job description

FULL-TIME Opportunity

We're hiring

Located in Medley, FL

More Information About This Job

Dispatcher

Hourly rates starting at $17.25 + DOE

IMMEDIATE HIRING!

Dispatch FULL-TIME Opportunity

We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.


• Use appropriate methods to schedule, assign, review and route transportation requests.


• Clearly document communications following protocols and processes, and properly identify and escape issues as necessary.


• Effectively communicate trip data including confirmations, routing time, issues and performance.


• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.


• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Minimum Required Qualifications

• High school diploma or equivalent (GED)


• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?

AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job

Check out our careers site benefit page to learn more about our benefit options.