EMS Dispatcher — Critical 24/7 Emergency Coordination

911 Emergency Communications; Toney (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

911 Emergency Communications in Toney, Alabama, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate emergency responses. The role requires calm decision-making, adherence to dispatch protocols, and effective communication with responders and callers.

Responsibilities include gathering incident details, prioritizing responses, and providing CPR or other protocol-based instructions where approved.

Qualifications

• High school diploma or GED commonly required
• CPR certification and additional coursework may be required
• Emergency Medical Dispatcher certification may be required or sponsored training may be offered

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Call handling

Documentation

Multitasking

Education

High school diploma or GED

Emergency Medical Dispatcher certification (preferred)

Job description

911 Emergency Communications in Toney, Alabama, seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate emergency responses. The role requires calm decision-making, adherence to dispatch protocols, and effective communication with responders and callers.

Responsibilities include gathering incident details, prioritizing responses, and providing CPR or other protocol-based instructions where approved.