911 Emergency Dispatcher — Calm, Rapid Response

911 Emergency Communications; Lineville (AL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Clay, AL is seeking skilled emergency dispatchers to connect callers with police, fire, or medical responders. The role requires calm, precise communication, verification of incident details, and coordination across multiple systems.

The position emphasizes handling high-pressure situations, documenting evolving events, and maintaining secure records while supporting critical public safety operations.

Qualifications

• High school diploma or equivalent required or common for entry
• Accurate typing, active listening, clear speech and ability to organize information under pressure
• Official announcements determine required testing scores, experience and training deadlines

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Clay, AL is seeking skilled emergency dispatchers to connect callers with police, fire, or medical responders. The role requires calm, precise communication, verification of incident details, and coordination across multiple systems.

The position emphasizes handling high-pressure situations, documenting evolving events, and maintaining secure records while supporting critical public safety operations.