Emergency Dispatch Specialist — 911 Call Taker

Public Safety Dispatch Network; Motley (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Motley, MN seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

The role requires strong listening, accurate typing, and clear verbal communication, with training and certifications provided. A high school diploma is commonly required. Opportunities include rotating shifts and potential overtime in a 24-hour environment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and work in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training guidelines.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training scope.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network in Motley, MN seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

The role requires strong listening, accurate typing, and clear verbal communication, with training and certifications provided. A high school diploma is commonly required. Opportunities include rotating shifts and potential overtime in a 24-hour environment.