Emergency Communications Specialist (911 Call Taker)

Public Safety Dispatch Network; Clarks Grove (MN); Sur place; USD 38 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Clarks Grove, MN invites applicants for 911 Call Taker opportunities. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details in dispatch software.

Training and certification are required for providing pre-arrival instructions. Applicants should have strong listening skills, accurate typing, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and document information accurately.
• Previous customer service or public safety experience is helpful.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions and guidance within training and certification.
• Maintain caller privacy and confidentiality of incident information.

Connaissances

Active listening

Typing accuracy

Verbal communication

Procedural follow-through

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in Clarks Grove, MN invites applicants for 911 Call Taker opportunities. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details in dispatch software.

Training and certification are required for providing pre-arrival instructions. Applicants should have strong listening skills, accurate typing, and the ability to follow structured procedures.