Emergency Dispatch Specialist – 911 Call Taker

Regional 911 Intake Solutions; Cedar Grove (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Ongoing training

Descripción de la vacante

Regional 911 Intake Solutions in Cedar Grove, NC is seeking motivated 911 Call Takers to handle emergency and non-emergency calls with focused questioning and accurate data entry. The role involves confirming locations, collecting callback information, and documenting details for dispatch teams.

Employees may work rotating shifts, including nights and weekends, and will undergo training and certification. Strong listening, typing, and clear communication are essential; prior dispatch experience

Formación

• High school diploma or equivalent is required.
• Candidates should have strong listening and typing skills.
• Good verbal communication and ability to follow procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Educación

High school diploma

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions in Cedar Grove, NC is seeking motivated 911 Call Takers to handle emergency and non-emergency calls with focused questioning and accurate data entry. The role involves confirming locations, collecting callback information, and documenting details for dispatch teams.

Employees may work rotating shifts, including nights and weekends, and will undergo training and certification. Strong listening, typing, and clear communication are essential; prior dispatch experience