911 Call Taker - Emergency Dispatch Specialist

Regional 911 Intake Solutions; Two Buttes (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified individuals to handle incoming emergency calls and nonemergency lines in a high-stakes environment. You will verify locations, gather caller details, and document information for dispatch teams.

The role requires strong listening and typing skills and the ability to follow structured protocols. Successful candidates understand the sensitive nature of incident data and will complete required training and certifications.

Qualifications

• High school diploma or equivalent required; some dispatch exposure helpful.
• Strong listening skills, data-entry accuracy, and clear verbal communication expected.
• Ability to follow structured procedures and work under pressure in a public-safety setting.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Accurate typing

Clear communication

Multitasking

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks qualified individuals to handle incoming emergency calls and nonemergency lines in a high-stakes environment. You will verify locations, gather caller details, and document information for dispatch teams.

The role requires strong listening and typing skills and the ability to follow structured protocols. Successful candidates understand the sensitive nature of incident data and will complete required training and certifications.