Emergency Dispatch Specialist — 24/7 Shifts

Regional 911 Intake Solutions; Chatham (MA); Vor Ort; USD 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Zusammenfassung

Regional 911 Intake Solutions is seeking skilled call takers in Chatham, MA. The role focuses on handling emergency and non-emergency lines, collecting accurate location and callback data, and using structured questions to determine urgency. The position emphasizes clear communication under pressure and adherence to approved procedures.

Applicants should have a high school diploma or equivalent. Training and certification support are provided, with shift work typical for 24/7 operations and

Qualifikationen

• High school diploma or equivalent required.
• Strong listening and typing abilities.
• Ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Kenntnisse

Listening skills

Typing

Verbal communication

Following procedures

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions is seeking skilled call takers in Chatham, MA. The role focuses on handling emergency and non-emergency lines, collecting accurate location and callback data, and using structured questions to determine urgency. The position emphasizes clear communication under pressure and adherence to approved procedures.

Applicants should have a high school diploma or equivalent. Training and certification support are provided, with shift work typical for 24/7 operations and