911 Dispatch Specialist - 24/7 Emergency Communications

Regional 911 Intake Solutions; Pescadero (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Overtime opportunities

Job summary

Regional 911 Intake Solutions is seeking a dedicated emergency call taker to handle incoming calls, verify locations, collect caller information, and determine urgency. You will enter data into dispatch systems and coordinate with responders while maintaining composure under pressure.

Successful candidates will demonstrate strong listening and typing skills, follow structured procedures, and complete required training and certifications.

Qualifications

• Requires a high school diploma or equivalent.
• Customer service or call-center experience helpful.
• Strong listening, typing, and communication skills required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Reference language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking a dedicated emergency call taker to handle incoming calls, verify locations, collect caller information, and determine urgency. You will enter data into dispatch systems and coordinate with responders while maintaining composure under pressure.

Successful candidates will demonstrate strong listening and typing skills, follow structured procedures, and complete required training and certifications.