Emergency Communications Specialist — 911 Call Taker (24/7)

Regional 911 Intake Solutions; Imperial (NE); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers for opportunities in Chase. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details in dispatch software. Training and certification are required to provide pre-arrival instructions.

Ideal candidates will have a high school diploma, strong listening and typing skills, and an ability to follow structured procedures. The position may include 24/7 shifts and overtime as needed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are needed.
• Accurate typing and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Data-entry

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers for opportunities in Chase. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details in dispatch software. Training and certification are required to provide pre-arrival instructions.

Ideal candidates will have a high school diploma, strong listening and typing skills, and an ability to follow structured procedures. The position may include 24/7 shifts and overtime as needed.