Emergency Call Taker — 24/7 Public Safety Communicator

Public Safety Dispatch Network; Alderson (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking a skilled call taker in Alderson, WV to answer emergency and nonemergency lines, verify locations, and enter data into dispatch systems. The role requires following structured procedures and using approved scripts to gather essential details.

Responsibilities include coordinating with dispatch functions, guiding callers with safety instructions, and ensuring privacy of information. Training and certifications determine access to advanced duties.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments is required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High School Diploma

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network is seeking a skilled call taker in Alderson, WV to answer emergency and nonemergency lines, verify locations, and enter data into dispatch systems. The role requires following structured procedures and using approved scripts to gather essential details.

Responsibilities include coordinating with dispatch functions, guiding callers with safety instructions, and ensuring privacy of information. Training and certifications determine access to advanced duties.