Emergency Call Taker & Dispatcher – 24/7 Critical Response

Public Safety Dispatch Network; Breeden (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Breeden, WV is hiring 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and use dispatch software to route information to the right teams.

Position involves shift work, potential nights and weekends, and requires a high school diploma; strong listening, typing, and verbal communication are essential. Training and certifications are provided as needed.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety is helpful but not required in all vacancies.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Procedural compliance

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Breeden, WV is hiring 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and use dispatch software to route information to the right teams.

Position involves shift work, potential nights and weekends, and requires a high school diploma; strong listening, typing, and verbal communication are essential. Training and certifications are provided as needed.