Emergency Dispatch Operator - Public Safety Communications

The University of Texas at Arlington; Arlington (TX); On-site; USD 48,000 - 56,000; Full time

Job summary

The University of Texas at Arlington is seeking a Police Dispatcher to handle emergency and non-emergency calls, enter data into the CAD system, and dispatch appropriate resources. You will monitor campus systems, communicate with officers, and prepare incident communications with care and accuracy.

Requirements include a high school diploma and a TCOLE telecommunications license or eligibility. Strong data entry, radio dispatch, and the ability to work in a 24/7 environment are essential.

Qualifications

• High school diploma or equivalent. One year of experience in customer service or related field. Basic Texas commission on law enforcement (TCOLE) telecommunications operator license or is qualified to acquire a basic license.
• Preferred: Associate degree or thirty credit hours in criminal justice or related field.
• Preferred: One year of experience in a public safety or emergency public safety communication field.

Responsibilities

• Answers and processes emergency and non-emergency telephone calls for police, fire and ambulance services as well as planned or special events and services.
• Accurately enters information received from caller, into a Computer Aided Dispatch (CAD) system and dispatches appropriate resources.
• Assists with the monitoring and/or utilizing a camera system to monitor incidents on campus or attempting to locate evidence.
• Initiates and composes emergency and non-emergency correspondence via email, call notes, notifications to the campus community.
• Accesses and correctly reads information from a TLET/NCIC and relays accurate and complete information to officers.
• Monitors fire and burglar alarms and dispatches appropriate resources; Monitors bait bike information and dispatches officers on activation.
• Performs other duties as assign.

Skills

Records maintenance

Data entry

Clerical skills

Calm under pressure

Telephone communication

Radio dispatch

Multitasking

Dispatch regulations

Alarm systems knowledge

NCIC/ CAD software

Education

High school diploma

TCOLE telecommunications license

Associate degree or 30 credit hours in criminal justice

Tools

CAD software

TLETS/NLETS access

Job description

The University of Texas at Arlington is seeking a Police Dispatcher to handle emergency and non-emergency calls, enter data into the CAD system, and dispatch appropriate resources. You will monitor campus systems, communicate with officers, and prepare incident communications with care and accuracy.

Requirements include a high school diploma and a TCOLE telecommunications license or eligibility. Strong data entry, radio dispatch, and the ability to work in a 24/7 environment are essential.