24/7 Public Safety Communications Dispatcher

University of Texas at Austin; Austin (TX); On-site; USD 61,000 - 90,000; Full time

Job summary

University of Texas at Austin’s Police Department seeks an Emergency Communications Operator to deliver critical 24/7 police communications. Duties include call-taking, dispatching officers, and monitoring radio and video to coordinate responses and maintain accurate incident information for campus safety.

Responsibilities span prioritizing calls, activating emergency protocols, and coordinating with internal and external agencies while ensuring confidentiality and compliance with applicable

Qualifications

• Must possess a current intermediate TCOLE Telecommunicator License and maintain all required TCOLE, TCIC/NCIC, and CJIS certifications throughout employment.
• High school diploma or equivalent required.
• Must successfully complete background investigation, drug screening, and other pre-employment requirements.
• Must be able to work a 24/7/365 schedule, including days, evenings, nights, weekends, holidays, overtime, and emergency call-back/holdover assignments.

Responsibilities

• Receive, assess, prioritize, and process emergency, non-emergency, and administrative calls, accurately obtaining and documenting information.
• Dispatch and coordinate UT Police Department officers and emergency personnel to calls based on priority and needs.
• Operate and monitor CAD, police radio, alarms, emergency notification systems, access control, and related systems.
• Monitor campus video surveillance and identify suspicious or hazardous conditions; communicate information to officers and personnel.
• Coordinate emergency responses with UT Police Department and outside agencies.
• Support critical incidents and major events, maintaining readiness and continuity of communications.

Education

High school diploma or equivalent

TCOLE Telecommunicator License

Tools

CAD

TCIC/NCIC

CJIS

Police radio

Video surveillance

Job description

University of Texas at Austin’s Police Department seeks an Emergency Communications Operator to deliver critical 24/7 police communications. Duties include call-taking, dispatching officers, and monitoring radio and video to coordinate responses and maintain accurate incident information for campus safety.

Responsibilities span prioritizing calls, activating emergency protocols, and coordinating with internal and external agencies while ensuring confidentiality and compliance with applicable