Emergency Communications Dispatcher — 24/7 Public Safety

Emergency Telecommunicator Services; Overland Park (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Overtime compensation

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or medical resources. You will verify incident details, document evolving circumstances, and relay information to ensure rapid response.

The role may involve overnight shifts, weekends, holidays, and overtime according to agency needs. Responsibilities include answering calls, confirming locations, entering data into CAD systems, and dispatching teams when on

Qualifications

• High school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Organizational skills

Education

High school diploma

Tools

Computer-aided Dispatch (CAD) systems

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or medical resources. You will verify incident details, document evolving circumstances, and relay information to ensure rapid response.

The role may involve overnight shifts, weekends, holidays, and overtime according to agency needs. Responsibilities include answering calls, confirming locations, entering data into CAD systems, and dispatching teams when on