Customer Service Reperesentative

Johnson Controls, Inc.; Kansas City (MO); On-site; USD 19,000 - 22,000; Full time

Job summary

Johnson Controls is hiring an Emergency Dispatch Operator (EDO) in Kansas City, MO. The role focuses on monitoring alarms, verifying signals and dispatching authorities while providing top-tier customer service.

The position includes a comprehensive five-week training program and a target hourly wage of $14–$16, with bilingual Spanish/English candidates eligible for additional compensation.

Qualifications

• Background in customer service or call-center environments.
• Clear communication, active listening and professional demeanor.
• Proficient typing speed (20–25 wpm) and basic computer skills.
• High school diploma or GED required; further training provided.

Responsibilities

• Monitor and respond to alarms and signals while delivering exceptional service.
• Make outgoing calls to verify alarms, dispatch authorities and notify parties.
• Document procedures and ensure alarm handling follows SOPs.

Skills

Customer service experience

Excellent communication skills

Typing 20-25 wpm

Basic computer applications

Education

High School Diploma or GED

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Emergency Dispatch Operator (EDO)

Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and English will receive additional compensation.

Responsibilities include, but are not limited to, the following:

• You will be responsible for monitoring and responding to alarms and signals while providing exceptional customer service.
• Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
• Document alarm handling procedures and complete alarm processing as per standard operating procedures.

You will carry out your responsibilities by:

Participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities. During this training, you will develop the skills necessary to succeed.

Required

• Must be 18 years old
• Customer service experience
• Excellent communication skills
• Able to type between 20 – 25 wpm
• Basic knowledge of computer applications

Preferred

• Strong problem-solving skills
• High School Diploma or GED

Candidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics. And they must be willing to perform other duties as assigned.

This position requires you to maintain the necessary licensing as part of the job requirements.

Who we are:

Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law EEO is the Law.

HIRING HOURLY RANGE: $14 - $16 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.