Emergency Dispatch Operator

Cedar Park Regional Medical Center; Austin (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

PTO & holidays

Tuition reimbursement

Employee Assistance Program

Parental leave

Job summary

Ascension is seeking a skilled Dispatch & Triage professional to coordinate emergency communications across multiple hospital locations. You will monitor alarms, manage on-call schedules with clinicians, and deliver timely data to care teams to ensure rapid, accurate responses to emergencies.

The role emphasizes maintaining strict HIPAA compliance, operational documentation, and efficient use of CAD/EHR systems in a fast-paced environment.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• Crisis Dispatch & Triage Experience: Proven experience in emergency dispatch, public safety communications, 911 call handling, or high-volume healthcare transfer/dispatch operations.
• Stress Resilience & Composure: Demonstrated ability to remain laser-focused, decisive, and calm when managing life-safety emergencies, distressed callers, and rapidly changing environments.
• High-Speed Technical Agility: Advanced proficiency in navigating CAD dispatch software, multi-line phone queues, telemetry/paging platforms, and electronic health record (EHR) databases simultaneously.
• Elite Verbal & Written Communication: Clear, articulate speech and active listening skills, with the ability to convey urgent instructions and critical patient information rapidly without misinterpretation.
• Strict Protocol Adherence: Strong attention to detail with an uncompromised commitment to following safety protocols, HIPAA regulations, and departmental SLAs (Service Level Agreements)

Responsibilities

• Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy.
• Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities.
• Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible.
• Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery.
• Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time.

Skills

Crisis Dispatch & Triage Experience

Stress Resilience & Composure

High-Speed Technical Agility

Verbal & Written Communication

Strict Protocol Adherence

Education

High School diploma equivalency or 1 year experience

Tools

CAD dispatch software

Multi-line phone queues

Telemetry/Paging platforms

Electronic Health Record (EHR) databases

Job description

Your future role at a glance

• Location: Austin, TX
• Facility: Good Health Solutions
• Department: Emergency Dispatch & Clinical Communication
• Schedule: Day Shift l Sunday - Saturday 9:00a - 5:30p w/ Rotating Weekends & Holidays

How you’ll make an impact in this role

• Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy.

• Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities.

• Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible.

• Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery.

• Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

• Crisis Dispatch & Triage Experience: Proven experience in emergency dispatch, public safety communications, 911 call handling, or high-volume healthcare transfer/dispatch operations.

• Stress Resilience & Composure: Demonstrated ability to remain laser-focused, decisive, and calm when managing life-safety emergencies, distressed callers, and rapidly changing environments.

• High-Speed Technical Agility: Advanced proficiency in navigating CAD dispatch software, multi-line phone queues, telemetry/paging platforms, and electronic health record (EHR) databases simultaneously.

• Elite Verbal & Written Communication: Clear, articulate speech and active listening skills, with the ability to convey urgent instructions and critical patient information rapidly without misinterpretation.

• Strict Protocol Adherence: Strong attention to detail with an uncompromised commitment to following safety protocols, HIPAA regulations, and departmental SLAs (Service Level Agreements)

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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