Emergency Dispatch Operator

Ascension; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement

Pro-rated PTO & holidays

Tuition reimbursement

Professional development

EAP & counseling

Parental leave

Adoption assistance

Pet insurance

Transportation savings

Job summary

Ascension is seeking an Emergency Dispatch professional to join our Austin team. You will dispatch critical emergency communications across 13 hospital locations, ensuring calls are answered immediately and routed with 100% accuracy.

The role requires monitoring life-safety alarms and supporting life-saving care across facilities. You'll coordinate complex on-call schedules with nurses and providers, deliver real-time operational data to clinical teams, and maintain up-to-date contact

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• None required licensure or certification.

Responsibilities

• Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy.
• Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities.
• Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible.
• Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery.
• Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time.

Skills

Emergency communications

High-stress decisions

Schedule coordination

Education

High School diploma or equivalency

Job description

Your future role at a glance

• Location: Austin, TX
• Facility: Good Health Solutions
• Department: Emergency Dispatch
• Schedule: Day Shift l Monday - Friday 10:00a - 6:30p w/ rotating weekends

How you’ll make an impact in this role

• Dispatch critical emergency communications across 13 hospital locations to guarantee calls are answered immediately and routed with 100% accuracy.
• Monitor life-safety alarm panels and trigger emergency procedures during high-stress incidents to protect patients, staff and facilities.
• Manage complex multi-specialty on-call schedules alongside nurses and providers to ensure life-saving care is always accessible.
• Deliver real-time patient, staff and department data to clinical teams, serving as a vital central link in network care delivery.
• Maintain operational documentation and contact schedules to ensure every department has the correct contact at the right time.

What Minimum Requirements You’ll Need

Licensure / Certification / Registration

• Required Credential(s):
• None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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