Emergency Dispatch & Fleet Support - Sign-on Bonus

Guardian Fleet Services Inc.; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Life Insurance

401(k)

Short/Long Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Job summary

Ace Wrecker, a division of Guardian Fleet Services, is seeking a professional dispatcher to be the first point of contact for emergency and non-emergency calls. You will manage call logs, monitor routes, transfer messages, and direct tow truck drivers while providing excellent customer service.

This role requires availability on Saturdays and Sundays, strong communication, and the ability to handle multiple phone lines in a fast-paced environment. Towbook software knowledge is a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to read and write in English.

Responsibilities

• Serve as the first point of contact for emergency and non-emergency calls.
• Maintain call logs and document important information.
• Direct tow truck drivers to locations and supervise routes with GPS as needed.
• Provide pricing information and respond to customer queries.
• Maintain records of work requests, payments, and inventories.
• Coordinate with departments or field units to resolve issues.

Skills

Customer service

Communication

Phone handling

English literacy

Tools

Towbook software

Job description

Ace Wrecker, a division of Guardian Fleet Services, is seeking a professional dispatcher to be the first point of contact for emergency and non-emergency calls. You will manage call logs, monitor routes, transfer messages, and direct tow truck drivers while providing excellent customer service.

This role requires availability on Saturdays and Sundays, strong communication, and the ability to handle multiple phone lines in a fast-paced environment. Towbook software knowledge is a plus.