Dispatcher - Weekends

Guardian Fleet Services; Tyler (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Two medical plans

Vision

Employer paid Life and AD&D

Voluntary Insurance plans

401(k) Plan

Short Term Disability

Long Term Disability

Holiday Pay

PTO

Employee Assistance Program

Sign on Bonus

Employee Referral Bonus

Job summary

Guardian Fleet Services is seeking a dispatcher to serve as the first point of contact for emergency and non-emergency calls. You will maintain call logs, monitor routes via GPS, and direct tow truck drivers. The role requires handling high call volumes, documenting information, and coordinating with relevant departments.

You will provide pricing information, manage records and payments, and respond to customer inquiries. Shift work includes days, nights, and weekends in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to handle multiple calls in a busy environment.
• Professional demeanor and phone etiquette.
• Proficiency in reading and writing English.
• Knowledge of Tow Book software is a plus.
• Able to work days, nights and weekends.

Responsibilities

• Provide customer service excellence with each call.
• Answer emergency and non-emergency calls and document information.
• Coordinate with departments or field units to resolve issues.
• Operate a multi-line telephone console system.
• Direct tow truck drivers to locations and supervise routes by GPS.
• Prioritize and organize calls by urgency.
• Provide pricing information and respond to queries.
• Maintain records and process customer payments.
• Maintain records pertaining to work requests, charges, expenses, inventory, and other information.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Phone handling

Problem solving

English literacy

TowBook software

Shift flexibility

Education

High School Diploma or Equivalent

Tools

Tow Book software

Job description

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Knowledge of Tow book software a plus!
• Ability to work Days, Nights and Weekends

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

Benefits Offered:

• Two medical plans
• Vision
• Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

EEOC Policy Statement

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.