Dispatcher/Customer Service

Guardian Fleet Services Inc.; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Two medical plans

Two dental plans

Vision

Employer paid Life and AD&D

Voluntary Insurance plans

401(k) Plan

Short Term Disability

Long Term Disability

Holiday Pay

PTO

Employee Assistance Program

Sign on Bonus

Employee Referral Bonus

Job summary

Guardian Fleet Services Inc. is seeking a professional dispatcher to serve as the first point of contact for emergency and non-emergency calls. You will log calls, monitor routes, coordinate with field units, and direct tow truck drivers.

Responsibilities include handling multiple lines, documenting information, providing pricing details, and maintaining records. The role requires strong communication, data entry accuracy, and the ability to work varied shifts including weekends.

Qualifications

• High School Diploma or Equivalent.
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Professional demeanor and phone etiquette.
• Data entry accuracy and English literacy.
• Knowledge of Tow book software is a plus.
• Ability to work days, nights, and weekends.

Responsibilities

• Provide customer service excellence with each call.
• Answer emergency and non-emergency calls and document information.
• Coordinate with departments and field units to resolve issues.
• Operate a multi-line telephone console system.
• Direct tow truck drivers and monitor routes with GPS when needed.
• Prioritize calls by urgency and maintain records.
• Provide pricing information and process customer payments.

Skills

Excellent communication

Interpersonal skills

Phone handling

English literacy

Data entry

Computer literacy

Education

High School Diploma or Equivalent

Tools

Tow book software

Job description

Dispatcher/Customer Service $1,500 Sign on Bonus

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

Essential Duties

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Accurate data entry.
• Computer literate.
• Knowledge of Tow book software a plus!
• Ability to work Days, Nights and Weekends

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

Benefits Offered

• Two medical plans
• Two dental plans
• Vision
• Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

EEOC Policy Statement

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.