Dispatcher - Days

Guardian Fleet Services Inc.; Orlando (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Life Insurance

401(k)

Short/Long Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Job summary

Ace Wrecker, a division of Guardian Fleet Services, is seeking a professional dispatcher to be the first point of contact for emergency and non-emergency calls. You will manage call logs, monitor routes, transfer messages, and direct tow truck drivers while providing excellent customer service.

This role requires availability on Saturdays and Sundays, strong communication, and the ability to handle multiple phone lines in a fast-paced environment. Towbook software knowledge is a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to read and write in English.

Responsibilities

• Serve as the first point of contact for emergency and non-emergency calls.
• Maintain call logs and document important information.
• Direct tow truck drivers to locations and supervise routes with GPS as needed.
• Provide pricing information and respond to customer queries.
• Maintain records of work requests, payments, and inventories.
• Coordinate with departments or field units to resolve issues.

Skills

Customer service

Communication

Phone handling

English literacy

Tools

Towbook software

Job description

$1,500 Sign on Bonus

Ace Wrecker, a division of Guardian Fleet Services

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• Availability on Saturdays and Sundays is REQUIRED
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Knowledge of Tow book software a plus!

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

• Paid Time Off & Paid Holidays
• $15k Employer paid Life Insurance and AD&D
• 401(k)
• Short term and long term Disability coverage
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.