Night Tow Dispatcher - Sign-On Bonus & Fast Calls

Guardian Fleet Services Inc.; Orlando (FL); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Paid Holidays

401(k)

Short term and long term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Résumé du poste

Guardian Fleet Services Inc. is seeking a reliable Dispatcher to be the first point of contact for emergency and non-emergency calls, log calls, monitor routes, and coordinate with tow truck drivers.

You will manage a multi-line phone system, prioritize urgent requests, provide pricing information, process payments, and maintain accurate records while delivering courteous customer service in a fast-paced environment near Orlando, FL.

Qualifications

• Availability on Saturdays and Sundays is REQUIRED.
• Excellent communication and interpersonal skills.
• Ability to answer multiple calls in a busy setting.
• Professional demeanor and phone etiquette.
• Ability to address problems and provide solutions to the team.
• Ability to read and write in English.
• Knowledge of TowBook software is a plus.

Responsabilités

• Provide customer service excellence with each and every call.
• Answer emergency and non-emergency calls and document important information.
• Coordinate with departments or field units to resolve issues.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to locations according to schedules and ETAs; monitor routes with GPS as needed.
• Prioritize and organize calls according to urgency.
• Provide pricing information and respond to queries from customers.
• Maintain records and process customer payments.
• Maintain records pertaining to work requests, charges, expenses, inventory, and other accessible information for supervision.

Connaissances

Communication skills

Phone etiquette

Multitasking

English proficiency

Outils

TowBook software

Description du poste

Guardian Fleet Services Inc. is seeking a reliable Dispatcher to be the first point of contact for emergency and non-emergency calls, log calls, monitor routes, and coordinate with tow truck drivers.

You will manage a multi-line phone system, prioritize urgent requests, provide pricing information, process payments, and maintain accurate records while delivering courteous customer service in a fast-paced environment near Orlando, FL.