Dispatcher - Nights

Guardian Fleet Services Inc.; Orlando (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k)

Short term and long term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Employee Referral Bonus

Job summary

Guardian Fleet Services Inc. is seeking a reliable Dispatcher to be the first point of contact for emergency and non-emergency calls, log calls, monitor routes, and coordinate with tow truck drivers.

You will manage a multi-line phone system, prioritize urgent requests, provide pricing information, process payments, and maintain accurate records while delivering courteous customer service in a fast-paced environment near Orlando, FL.

Qualifications

• Availability on Saturdays and Sundays is REQUIRED.
• Excellent communication and interpersonal skills.
• Ability to answer multiple calls in a busy setting.
• Professional demeanor and phone etiquette.
• Ability to address problems and provide solutions to the team.
• Ability to read and write in English.
• Knowledge of TowBook software is a plus.

Responsibilities

• Provide customer service excellence with each and every call.
• Answer emergency and non-emergency calls and document important information.
• Coordinate with departments or field units to resolve issues.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to locations according to schedules and ETAs; monitor routes with GPS as needed.
• Prioritize and organize calls according to urgency.
• Provide pricing information and respond to queries from customers.
• Maintain records and process customer payments.
• Maintain records pertaining to work requests, charges, expenses, inventory, and other accessible information for supervision.

Skills

Communication skills

Phone etiquette

Multitasking

English proficiency

Tools

TowBook software

Job description

$1,500 Sign on Bonus

Ace Wrecker, a division of Guardian Fleet Services

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• Availability on Saturdays and Sundays is REQUIRED
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Knowledge of Tow book software a plus!

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

• Paid Time Off & Paid Holidays
• $15k Employer paid Life Insurance and AD&D
• 401(k)
• Short term and long term Disability coverage
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.